Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order safely and as quickly as possible.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times are as follows:

Domestic Orders: 3–7 business days

Delivery times are estimates and may vary due to customs, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your location and the selected shipping method. Any available free shipping offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (where available). Please allow up to 24–48 hours for tracking information to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate the issue and assist you in resolving it.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. We will review your request and provide an appropriate solution.